Privacy Policy

Privacy Policy

Supportive Life Counselling is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website and services.

1. Information We Collect.

We may collect the following types of personal information:

Name, email address, phone number, and other contact details

Information provided through inquiries, bookings, and forms

Any other information you choose to provide related to our counselling services

Payment details (processed securely through Halaxy; we do not store your payment information)

1. How We Use Your Information.

We use your personal information for the following purposes:

To provide and manage counselling services

To process bookings and payments securely through Halaxy

To communicate with you regarding your appointments, inquiries, or services

To comply with legal and ethical obligations as a counselling service

To improve our website and services

1. Confidentiality & Security.

Your privacy and confidentiality are of utmost importance. We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Client information is stored securely and only accessed by authorized personnel.

Please note that confidentiality may be limited in certain circumstances, including:

If there is a risk of harm to yourself or others

If required by law (e.g., court orders, mandatory reporting obligations)

1. Third-Party Services.

We use Halaxy for managing bookings and payments. Halaxy has its own privacy policy, which you can review through their website. We do not share your personal information with third parties unless required by law or with your explicit consent.

1. Your Rights & Choices.

You have the right to:

Access, update, or correct your personal information

Request the deletion of your information (subject to legal and ethical obligations)

Withdraw consent for communications at any time

To make a request, please contact us at support@supportivelifecounselling.com.au.

1. Cookies & Website Analytics.

Our website may use cookies and analytics to improve user experience. These tools collect non-identifiable data about website interactions. You can disable cookies in your browser settings if preferred.

1. Changes to This Policy.

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

1. Contact Us.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Supportive Life Counselling, support@supportivelifecounselling.com.au

By using our website and services, you agree to the terms of this Privacy Policy.